Listening to Customers Can Be Your Most Powerful Tool

Going the extra mile enhances customer loyalty, increases sales, and promotes positive word-of-mouth within your marketplace. By going the extra mile, you will stand out from the crowd because most customer service people are unwilling to even go the first mile let alone the extra mile. Even when things go wrong, the appropriate extra mile will not only recover the business — it will turn a disappointed customer into a loyal customer.

Knowing customers needs and giving customers what they want.